Melanie Robinson is Global Head of Client Experience at Natixis’ Asset & Wealth Management activities and is a member of the Management Committee. She plays a pivotal role in efforts to enhance the customer experience, listening to the voice of the client, optimizing the client journey, and developing best practices to help the firm achieve its goal to become the world’s most client-centric asset and wealth manager.
Melanie joined Natixis Investment Managers in 2021, bringing extensive customer experience knowledge lately from her tenure at Medallia, an experience management software company, where she held multiple positions, most recently as head of professional services for Southern Europe, advising large financial and other corporations on measuring and improving their customer experience. She previously served as strategy director at American Express identifying and leading strategic priorities in international concierge services across multiple markets.
Melanie holds a BA in anthropology from the University of Pennsylvania and an MBA from London Business School.